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Questions & Answers from our Sublimation Expert

We may have the answers to your questions.
If not please contact our Sublimation Expert:
techhelp@rowmark.com

Printers
 
Is there anything I can do to shorten the extremely long spool times I am experiencing?
This occurs when you attempt to print Power Clips from CorelDRAW through PowerDriver. Try this: convert the Power Clip & Bitmap to one bitmap. (If your computer has a USB port, a USB cable will speed up the printing process by up to 30%.)
 
Why does my printout get cut off on the bottom or side?
This occurs when the paper is not sized correctly for the printer driver setting. Make certain that you are loading the same size paper that you have set in the printer driver. One way to check this before printing is to utilize the Print Preview.
 
This normally indicates a paper jam. Power the printer OFF and gently pull out all jammed paper. Power the printer ON and press the Load/Eject button.
 
If the light is on solid, paper is not loaded or is loaded incorrectly. Remove paper and reload the stack. Press the Load/Eject button to turn off the light and resume printing.
 
If flashing, the ink supply is getting low, and you will need to replace the cartridge soon. If the light is on solid, the ink cartridge is completely empty and will need to be replaced in order to continue printing.
 
Why won’t the paper feed?
Remove the stack of paper from the sheet feeder. Make sure the paper isn’t curled or creased, it isn’t too old, it isn’t loaded above the arrow on the left edge guide, and that the paper isn’t jammed in the printer. Reload the paper making sure the left edge guide is adjusted to fit the paper width.
 
I turned off the printer during the initial ink charging cycle because I thought it was taking too long. When I turned it back on, the charging cycle continued. What should I do?
It is normal operation for the printer to take 10 minutes to perform its initial charge. Power the printer back ON and allow the printer to perform the complete charge of the ink delivery system.